Contact Support
Global Support Network
EPCC Global LDA maintains a 24/7 support infrastructure to provide seamless assistance to our partners and clients across various time zones. Choose the department that best matches your inquiry for faster resolution.
Direct Support Channels
Corporate Headquarters
For institutional inquiries, legal matters, and large-scale investment discussions.
Email Support
Operating Hours: 09:00 - 18:00 (WET)
Technical & Platform Support
For assistance with Foodly®, Roomly®, and other digital proprietary technologies.
Phone Support
Available: 24/7 for Critical Alerts
Regional Specific Support
For inquiries related to specific regional brands like HimCoffee® or Everest Summit Tea®, please reach out to our regional management teams.
Escalation Procedures
If your technical issue is not resolved within the standard timeframe, you may request an escalation to our senior management team.
Standard SLA (Service Level Agreement)
- Priority 1: 4-8 Hour Response Time
- Priority 2: 12-24 Hour Response Time
- Priority 3: 48 Hour Response Time