Service Crew – BasiBiyalo®

Role Overview

EPCC Global LDA, as part of the expansion of the BasiBiyalo® portfolio throughout Europe, is looking for a Trainer to join its units in Portugal. The professional will be responsible for training and developing teams, ensuring excellent service and a positive customer experience.

Key Responsibilities:

• Greet and serve customers promptly, courteously, and professionally
• Take orders accurately and ensure timely delivery of food and beverages
• Maintain cleanliness and organization of the service area, dining area, and kitchen
• Assist in food preparation and packaging as needed
• Handle cash, POS systems, and transactions accurately
• Ensure compliance with food safety, hygiene, and health regulations
• Respond to customer inquiries, complaints, or feedback in a polite and efficient manner
• Support team members in daily operations and maintain smooth workflow
• Follow BasiBiyalo® operational procedures, policies, and brand standards

Qualifications & Requirements:

• Minimum education: High school diploma or equivalent
• Friendly, approachable, and customer-oriented personality
• Good communication and teamwork skills
• Basic numeracy and cash handling skills
• Ability to work in a fast-paced environment
• Willingness to work flexible shifts, including weekends and holidays
• Knowledge of hygiene and safety standards preferred

Experience:

• Prior experience in food service, hospitality, or customer service is an advantage
• Experience in fast-food or café operations is a plus, but fresh candidates are welcome
• Ability to handle busy hours while maintaining service quality

Salary & Benefits:

• Competitive hourly wage or monthly salary based on experience
• Performance-based incentives
• Employee meals and discounts on BasiBiyalo® products
• Training and development opportunities
• Health and statutory benefits (as per company policy)
• Friendly and team-oriented working environment